Privacy Policy

Last updated: 19 August 2026

1. About this Privacy Policy

1.1 This Privacy Policy explains how Trading Garage Pty Ltd (ABN 46 645 346 434, ACN 645 346 434) (Trading Garage, we, us or our) collects, holds, uses and discloses personal information in connection with our Platform and services.

1.2 We handle personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles and other applicable privacy laws.

1.3 This Privacy Policy applies to Buyers, Sellers, account holders, prospective users, website visitors, contractors and other people who interact with Trading Garage.

1.4 In this Privacy Policy, personal information has the meaning given under applicable privacy law.

1.5 Trading Garage does not sell your personal information to third parties.

1.6 Capitalised terms not defined in this Privacy Policy have the meaning given in our Terms and Conditions.

2. Personal information we collect

2.1 The personal information we collect depends on how you interact with Trading Garage and may include:

1. identity and contact information, including your name, address, email address, phone number and age or date of birth where required;
2. account and verification information, including account details, identification documents, verification information and account status;
3. information relating to an Item, including ownership, registration, vehicle identification, odometer, finance or encumbrance information and supporting documents;
4. bidding and transaction information, including Bids, Offers, auction activity, purchases, sales and transaction history;
5. payment and billing information, including bank details, payment information, payment authorisations, payment status, refunds, reversals and chargebacks;
6. communications with Trading Garage, Buyers, Sellers or other users where those communications occur through or in connection with our services;
7. photographs, videos, documents and other Content provided to us;
8. technical and usage information, including IP address, device and browser information, login activity, timestamps, website activity and information collected through cookies and similar technologies; and
9. marketing preferences and information relating to your interactions with our marketing communications.

2.2 We may also collect information about contractors and service providers where reasonably necessary to manage our business and services.

2.3 We do not generally seek to collect sensitive information. If we collect sensitive information, we will do so where permitted by applicable law.

3. How we collect personal information

3.1 We generally collect personal information directly from you when you:

1. create or use an Account;
2. submit an Item for sale, place a Bid or make an Offer;
3. provide identification, payment or transaction information;
4. communicate with Trading Garage, a Buyer or a Seller;
5. provide documents, photographs or other information to us; or
6. otherwise use the Platform or our services.

3.2 We may also collect personal information from:

1. Buyers, Sellers and their authorised representatives;
2. identity verification, payment and fraud prevention providers;
3. public registers, databases and other publicly available sources;
4. contractors and service providers engaged by Trading Garage; and
5. our Platform, including through cookies, device information, IP addresses and usage logs.

3.3 We may collect personal information from another person or source where it is reasonably necessary for our services and permitted by law.

3.4 If you do not provide information we reasonably require, we may be unable to verify your Account, accept a listing, allow you to bid, process a payment or provide some of our services.

3.5 If you provide personal information about another person to Trading Garage, you must be authorised to provide that information or otherwise permitted to do so by law.

4. Why we collect, use and disclose personal information

4.1 Trading Garage may collect, use and disclose personal information where reasonably necessary to operate the Platform and provide our services, including to:

1. create, administer and verify Accounts;
2. assess and manage vehicle listings and Seller submissions;
3. operate Auction Periods, process Bids and Verified Offers, and facilitate transactions between Buyers and Sellers;
4. communicate with Buyers, Sellers and other users;
5. verify identity, ownership, payment information and eligibility to use particular features of the Platform;
6. process Buyer Service Fees, refunds, payment reversals and other payments relating to our services;
7. prevent, detect and investigate fraud, dummy bidding, misuse of the Platform, unauthorised activity and breaches of our Terms;
8. maintain records of listings, Bids, Offers, transactions and communications;
9. provide customer support and respond to enquiries, complaints or disputes;
10. operate, maintain, secure and improve the Platform and our services;
11. conduct analytics and understand how the Platform and our services are used;
12. send service related communications and, where permitted, marketing communications;
13. enforce our Terms and protect the rights, property and legitimate interests of Trading Garage, our users and others; and
14. comply with applicable laws, regulatory requirements, court orders and other legal obligations.

4.2 We may also use or disclose personal information for another purpose where you have consented to that purpose or where the use or disclosure is otherwise permitted or required by law.

5. Verification, payments and fraud prevention

5.1 We may collect and use personal information to verify the identity of users, confirm account information and assess eligibility to use certain features of the Platform.

5.2 We may provide personal information to third party identity verification, payment and fraud prevention providers where reasonably necessary to provide our services.

5.3 Payment information may be processed by Trading Garage or our payment service providers for purposes including collecting Buyer Service Fees, processing refunds, managing payment authorisations, and dealing with reversals, chargebacks or payment disputes.

5.4 We may use account information, bidding activity, payment information, IP addresses, device information, login records, communications and other relevant information to prevent, detect and investigate fraud, dummy bidding, account misuse, payment disputes, breaches of our Terms or other unlawful or improper activity.

5.5 Where we reasonably suspect fraud, unlawful activity or serious misconduct, we may use or disclose relevant personal information where permitted by law, including to investigate the matter, protect Trading Garage or our users, enforce our Terms or cooperate with an appropriate authority.

5.6 Trading Garage may use automated systems, including payment verification tools, to verify payment methods and determine whether an Account meets the requirements to become a Verified Account. These systems may use account and payment information for that purpose.

5.7 We do not require more personal information than we reasonably consider necessary for verification, payment processing, fraud prevention or the provision of our services.

6. Who we disclose personal information to

6.1 We may disclose personal information where reasonably necessary to provide our services, operate the Platform or otherwise carry out the purposes described in this Privacy Policy.

6.2 This may include disclosure to:

1. Buyers, Sellers and their authorised representatives where reasonably necessary to facilitate a transaction;
2. payment service providers and financial institutions;
3. identity verification, fraud prevention and security providers;
4. technology, hosting, data storage and communications providers;
5. contractors and service providers engaged by Trading Garage, including photographers and other listing service providers;
6. professional advisers, including lawyers, accountants, insurers and debt recovery providers;
7. government agencies, regulators, law enforcement bodies, courts or tribunals where required or permitted by law; and
8. other persons where you have consented to the disclosure or the disclosure is otherwise permitted or required by law.

6.3 Where a Successful Sale occurs, Trading Garage may disclose relevant contact and transaction information between the Buyer and Seller so they can complete payment, transfer, collection and other arrangements relating to the Item.

6.4 We do not sell personal information to third parties.

7. Overseas disclosure

7.1 Some of Trading Garage’s service providers may process personal information outside Australia, including payment and technology service providers.

7.2 Trading Garage may also disclose personal information to an overseas Buyer or Seller where reasonably necessary to facilitate a transaction.

7.3 Where Trading Garage discloses personal information to an overseas recipient, we will take reasonable steps as required by applicable privacy law to ensure that the information is handled appropriately.

7.4 Overseas recipients are likely to include payment processing providers such as Stripe and cloud infrastructure providers such as AWS. These providers are based in the United States and personal information may be processed or accessed there. The location of overseas Buyers and Sellers may also vary.

8. Direct marketing

8.1 Trading Garage may use your personal information to send you marketing communications about vehicles, auctions, Trading Garage services, events, and products or services offered by related businesses, where permitted by law.

8.2 You may opt out of receiving marketing communications at any time by using the unsubscribe function in the communication or by contacting Trading Garage.

8.3 If you opt out of marketing communications, Trading Garage may still send you service related communications that are reasonably necessary for your Account, an auction, a transaction or the operation of the Platform.

8.4 Trading Garage does not sell personal information to third parties.

9. Cookies and analytics

9.1 Trading Garage uses cookies and similar technologies to operate the Platform, remember user preferences, understand how the Platform is used, improve our services, support security and fraud prevention, and measure the effectiveness of our advertising.

9.2 Information collected through cookies and similar technologies may include IP address, device and browser information, pages viewed, interactions with the Platform, referral information and the date and time of access.

9.3 We use third party analytics and advertising technologies, including Google and Meta, to help us understand website usage, measure advertising performance and improve our marketing.

9.4 You can usually control or disable cookies through your browser settings. Disabling some cookies may affect the functionality of the Platform.

9.5 Where information collected through cookies or similar technologies constitutes personal information, Trading Garage will handle that information in accordance with this Privacy Policy and applicable privacy law.

10. How we hold and protect personal information

10.1 Trading Garage may hold personal information electronically, in physical records and through third party technology, payment and data storage providers.

10.2 We take reasonable technical and organisational steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

10.3 Access to personal information is limited to people who reasonably require access for Trading Garage’s business operations or the provision of our services.

10.4 We also take reasonable steps when selecting and using service providers that may hold or process personal information on our behalf.

10.5 No method of storing or transmitting information is completely secure. While Trading Garage takes reasonable steps to protect personal information, we cannot guarantee absolute security.

10.6 Trading Garage has procedures for responding to suspected data breaches and will notify affected individuals and the Office of the Australian Information Commissioner where required by law.

11. Retention and deletion

11.1 Trading Garage retains personal information for as long as reasonably necessary for the purposes for which it was collected or used, including to:

1. operate and administer Accounts;
2. maintain records of listings, Bids, Offers and transactions;
3. manage payments, refunds, chargebacks and disputes;
4. investigate fraud, dummy bidding or breaches of our Terms;
5. respond to complaints or legal claims; and
6. comply with legal, accounting, regulatory and record keeping requirements.

11.2 Retention periods may vary depending on the type of information and the reason it is held.

11.3 Where Trading Garage no longer needs personal information for a purpose permitted by law, we will take reasonable steps to destroy or de identify it, unless we are required by law or a court or tribunal order to retain it.

11.4 Some information may remain in secure backups or archived systems for a limited period before being deleted or rendered inaccessible in accordance with our usual retention processes.

12. Access and correction

12.1 You may request access to personal information Trading Garage holds about you or ask us to correct information that you believe is inaccurate, out of date, incomplete, irrelevant or misleading.

12.2 We may ask you to verify your identity before providing access to or correcting personal information.

12.3 We will respond within a reasonable period, generally within 30 days.

12.4 In some circumstances, we may refuse access to personal information where permitted by law. If we refuse a request, we will provide reasons where required and explain any available complaint process.

12.5 Trading Garage does not charge a fee for requesting correction of personal information. Any charge for providing access will only be imposed where permitted by law and will not be excessive.

13. Privacy complaints

13.1 If you have a concern or complaint about how Trading Garage has handled your personal information, you may contact us using the details in section 15.

13.2 Please provide enough information for us to understand and investigate your complaint.

13.3 We will respond within a reasonable period, generally within 30 days.

13.4 If you are not satisfied with our response, or we do not respond within a reasonable period, you may lodge a complaint with the Office of the Australian Information Commissioner.

14. Changes to this Privacy Policy

14.1 Trading Garage may update this Privacy Policy from time to time to reflect changes to our business, services, information handling practices or legal obligations.

14.2 The current version will be published on the Trading Garage website and will state the date it was last updated.

14.3 Where a change materially affects how we collect, use or disclose personal information, we may take reasonable steps to notify affected users.

15. Contact us

15.1 If you have any questions about this Privacy Policy, wish to request access to or correction of your personal information, or make a privacy complaint, please contact Trading Garage:

Trading Garage Pty Ltd
Level 2/18 Thomson St
South Melbourne VIC 3205
Australia

Email: info@tradinggarage.com

15.2 Please include enough information for us to identify you and understand your request or complaint.